Camera Bag Care & Repair
Camera Bag Care
Q: ONE OF MY BAG BUCKLES HAS FALLEN OFF. WHAT DO I DO NOW?
A: We can offer replacement buckles. Let us know by filling out the Contact Form on the Contact Us page or emailing us at firstname.lastname@example.org and we will get back to you as soon as we can.
Q: ARE THE BAGS WATERPROOF?
A: Our bags are made from a water resistant, TPU-coated canvas material, with waterproof zippers. If the bag is closed up all the way, your gear will stay dry in rain and snow!
Q: DO YOU OFFER REPLACEMENT TRIPOD STRAPS?
A: Yes! Send us a message at email@example.com and we can help you out.
Q: HOW SHOULD I CLEAN MY BAG?
A: The best way to clean our canvas bags is by spot cleaning with warm, soapy water. For more stubborn stains and removing grime build-up, we recommend a Granger's Gear Cleaner to spot treat. We do not recommend machine washing or dry-cleaning any of our bags. Do not use regular laundry detergent, bar soaps, or bleach-based products as this will damage the material. After washing, air dry your bag upside down (pockets open) in a well-ventilated space.
Q: HOW SHOULD I KEEP MY BAG CLEAN?
A: While our bags can stand up to nearly any environment, to keep your bag clean, we recommend to invest in a rain cover to prevent dirt buildup from rain. Rain covers can also help protect your bag in sandy, snowy, and windy environments.
Q: HOW CAN I DEODORISE MY BAG?
A: Febreze Fabric Refresher or laundry dryer sheets can do the trick if you'd like to get rid of an odor from the interior of your bag. If using a spray, be sure to let your bag air-dry completely before using.
Q: DO YOU DO REPAIRS?
A: At this time, we do not offer repairs. If your bag is still under our one-year warranty, please reach out to us at firstname.lastname@example.org with your order number so we can help you out. If your bag does not fall under the warranty, we suggest taking the bag to a local bag repair shop that works on leather products or bags. Sometimes, shoe cobblers are able to repair bag issues as well. For help locating a repair shop, you can reach out to us and we can locate some options near you.
Camera Bag Repairs
If your bag is damaged, we can help you locate a repair shop that could help fix issues like repairing a broken zipper, re-waxing the outer canvas material, fixing a clasp or other minor damages. Send us a message at email@example.com with your order number and address and we will provide recommendations for a local repairer that can help.
If your bag is covered under warranty we will pay for the repair up to an agreed value, or if it’s not economical to repair, we’ll replace it. Warranty repair work must be pre-approved by us in advance of any repair being undertaken.
If you have lost or are missing a part such as a buckle or tripod strap, please reach out to us and we can see if we have a replacement part for the model of bag you have.